Case Study

Telenor Norway Uses Abusix’s AbuseHQ to Improve Its Ability to Handle Increasing Network Abuse

Industry

Telecommunications

Background

Telenor’s wholly-owned Norwegian mobile operation is the country’s leading telecommunications operator.

Telenor Norway serves both consumers and business customers and strives to maintain the highest level of network service quality.

Challenges

With its success, Telenor Norway experienced a significant rise in network abuse, jeopardizing the company’s service
performance.

Their abuse specialists were being overwhelmed with mundane response and mitigation tasks on an almost daily basis.

Solution

Telenor Norway chose Abusix’s AbuseHQ as the foundation for its efforts to combat network security issues.

They use AbuseHQ as their network abuse command center.

Results

AbuseHQ helped Telenor Norway quickly integrate their abuse handling processes into their SOC, speeding mitigation and if necessary, the shut down of compromised
customer machines before they can inflict significant damage.

Automated response allows them to ensure customer privacy and to react quickly, helps them maintain a safe Telenor network environment, and contributes to a more secure Internet.

Using AbuseHQ Telenor’s abuse specialists are able to focus on the highest priority and most complex network security issues while leaving the handling of a vast quantity of cases to AbuseHQ.

The Customer

Telenor Norway is Norway’s number one supplier of telecommunications and data services. As the flagship division of Telenor Group, a $17 billion (2013 revenues) global leader in mobile communications, Telenor Norway serves both consumers and business customers and strives to maintain the highest level of network service quality. 

The Situation

With its success, however, Telenor Norway has experienced a significant rise in network abuse, jeopardizing the company’s service performance. Vegar Åsmul, the security analyst responsible for Telenor Norway’s Abuse Response Team, said, “As abuse increased on our networks, we realized that we needed to take a smarter approach. Our abuse specialists were being overwhelmed with mundane response and mitigation tasks on an almost daily basis. Continually adding resources wasn’t a viable option. We needed a better solution.”

The Solution

After evaluating several alternatives, Telenor Norway chose Abusix’s AbuseHQ as the foundation for its efforts to combat network security issues. Åsmul, Telenor’s abuse response leader, said, “AbuseHQ is our network abuse command center.

AbuseHQ helped us quickly integrate our abuse handling processes into the Telenor Norway SOC. Now we have a continuous and comprehensive perspective on both current and historical abuse activity.“

The Results

AbuseHQ not only provides a better view of the company’s own network abuse activity, but it also aggregates and analyzes massive amounts of data from a wide variety of external sources, including Abusix’s proprietary data ecosystem and third-party providers, to automate the correlation of incidents and IP addresses. This allows Telenor Norway to shut down compromised customer machines before they can inflict significant damage. “Automated response means we can react quickly to ensure customer privacy and security. This helps us maintain a safe Telenor network environment and contributes to a more secure Internet. That makes me feel pretty good,” said, Åsmul.

 What’s more, AbuseHQ’s process automation is flexible and easy. AbuseHQ lets Telenor Norway define automated abuse response processes based on the most appropriate parameters and its intimate knowledge of its customers. “AbuseHQ has reduced the amount of malicious traffic leaving our network. Now our abuse specialists can focus on the highest priority and most complex network security issues while leaving the vast quantity of cases to AbuseHQ” said Åsmul.

AbuseHQ has increased Telenor Norway’s abuse response productivity, allowing the company to respond to more abuse with better efficiency and effectiveness than ever before. “AbuseHQ is a fundamental piece of our network security infrastructure. It helps us maintain a strong network reputation and stable operations while keeping our customers satisfied and secure. We couldn’t be happier with AbuseHQ,” exclaimed Vegar Åsmul.

AbuseHQ is our network abuse command center. AbuseHQ helped us quickly integrate our abuse handling processes into the Telenor Norway SOC. Now we have a continuous and comprehensive perspective on both current and historical abuse activity.

— Vegar Åsmul, Crime Protection & Public Security, Telenor

Share
Linkedin Icon Twitter Icon Facebook Icon E-mal Icon
Get in touch

Talk to us

Do you want to know more about our products and services?
Let us know, we are always happy to answer any questions you may have.

The quickest way to get in touch with the team is via our online chat feature at the bottom right of this page.

Alternatively, feel free to email us at info@abusix.com or send us a message via our form.