We all know being online serves a huge purpose in helping people communicate about world events or to share ideas. Unfortunately, it's also become a haven for those to proliferate spam or use botnets to perform malicious acts. Even worse are those who attempt to take down systems with large DDoS attacks to compromise and steal data.
As an owner of an ISP, you're likely exasperated with these situations. It seems like there isn't any end to these threats, and they only get worse. Despite constant approaches to alleviate network abuse, your staff may still struggle over how to compile and prioritize it.
How do you recognize and prioritize true network abuse? It's time to get some more clarity on what it is so you and your abuse team properly weed it out. Sometimes something looking like abuse can actually be something else, making it all the more challenging to take care of an issue.
With proper technology, however, you can better scope out network abuse in all its variations and handle the most important cases first.
Defining Network Abuse
Most sources define network abuse as using a computer network for purposes prohibited by a user policy. In most instances, this means some kind of criminal activity, including taking action to prevent other users from being able to access a network service.
It sometimes means someone shutting down your network through a DDoS (Distributed Denial of Service) attack. In others, it is users relentlessly spamming users with unwarranted emails and threats. Regardless, it doesn't stop there on the potential types of abuse.
When your above team has to field thousands of abuse complaints, how do they know which ones are highest priority?
Finding the Real Abuse Over Spam
Spam often fools network abuse teams, only to waste resources investigating these when more important abuse needs attention.
You'll find many long-standing organizations online still trying to fight spam in all its forms. It'll likely never end though, which makes it tougher for your abuse team to find what's real and what isn't. Adding bots to the mix that frequently post automated messages with phishing links, how do you find the top priority abuse cases?
Using AbuseHQ, you have a tool helping to organize real abuse cases from the fakes.
It's a platform you benefit from since you'll be able to get rid of the real abuse and not let it fester to frustrate your customers. Abusix Threat Intelligence works in real-time to illuminate blind spots in your network, identify spam and forewarn your security and systems operators of actual and future threats.
Contact us to learn more about how the technology at AbuseHQ works.