AbuseHQ for Security and Abuse Teams

Orchestration

Orchestration integrates different technologies (both security-specific and non-security-specific) to work together to optimize human efforts within cybersecurity and abuse desks. By helping your security and abuse teams understand context, orchestration empowers them to make good abuse handling and security operations decisions.

Data Integration

AbuseHQ supports both templated email and API integrations with other informational systems. Data enrichment services that integrate with AbuseHQ include whois, blacklist, phishing service or malware reporting services and countless others.

Infrastructure Integration

AbuseHQ API integrations are used to resolve subscriber information and also use data elements in decision making like subscriber subscription date, class of service, etc; making workflows smarter and improving automation decisioning.

Service Integrations

AbuseHQ integrates into upstream systems like RT, Salesforce, Zendesk, Jira to name a few, helping orchestrate the bridge between you, your support organization and subscribers. 

Automation

Automation ensures quick and effective execution of repetitive tasks while assuring uniform application of thresholds and policies without bias or errors. Using automation, machines do the mundane wack-a-mole processing of information and sending routine email notifications AKA "task-oriented human work", while humans focus on more important decision-making for things like escalating issues or troubleshooting.

Event Normalization

AbuseHQ automatically parses inbound abuse reports from over 500+ formats received from over 7,000 reporting sources, including arf, acns, iodef, Shadowserver, etc. forever freeing you from parser maintenance. Taking all incoming data and turning it into a unified format using a set of over 450 parsers, parsing over 1000 different formats from 7,000+ reporters.  

 

 

Event Clustering

Automatically connect related subscriber events together in a case, regardless if the endpoint is static, dynamic or a shared resource like MTAs, web hosting or other services. Data is automatically enriched by tagging network ranges, subscriber service level, abuse type, vulnerability, malware, and many more.

Playbook Rules and Triggers

Playbook groups allow you to automate case prioritization with drag and drop so you always focus on what your organization cares about most. Customizable automated rule processing allows you to handle subscriber abuse events individually or as cases. 

Response

Abuse handling and security operations teams must be consistent in their response to incident and threats. Using orchestration and automation tools, abuse and security teams can speed up response, make business operations simpler and improving customer service and loyalty.

Subscriber Notification

Automatically recommend solutions to subscribers and uniformly apply password and provisioning resets; speeding up mitigation and problem resolution.

Subscriber and Internal Escalation

Automate escalation notifications to both the subscriber and internally where machine-based automation and different notices are required at different points during the lifecycle to reduce incident investigation cycle times, with the flexibility to inject human responses into the workflow.

Service Response

Responding to a threat is hardly ever a cut-and-dry issue. Customize every service response based on the issue type thereby increasing subscriber engagement and speeding up issue resolution.

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Integrates with Tools You Rely On

THE TRUTH IS IN THE NUMBERS

Faster RESPONSE TIME

Reduction in ANALYSTS WORKLOAD

Events RESOLVED AUTOMATICALLY

Try AbuseHQ Free for 30 Days

AbuseHQ is an abuse desk solution to better manage subscriber security, abuse issues and legal risk for hosting and access providers.
Stop bad actors and address subscribers that may knowingly or unknowingly violate AUP (authorized/acceptable use policy), inform subscribers who are compromised and protect your network from both legal risks and security threats.
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