WHY THE ABUSEHQ SOAR PLATFORM?

CONFIGURABLE AUTOMATION

Network operators make huge gains, quickly, in network and subscriber security with AbuseHQ’s simple configurable automation. Automation ensures quick and effective execution of repetitive tasks while assuring uniform application of thresholds and policies without bias or errors. Using automation, machines do the mundane wack-a-mole processing of information and sending routine email notifications AKA "task-oriented human work", while humans focus on more important decision-making for things like escalating issues or troubleshooting.

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Report Data Normalization

AbuseHQ automatically extracts important metadata from inbound 3rd party abuse reports from over 1500+ formats received from over 7,000 reporting sources; including arf, acns, iodef, Shadowserver, etc. freeing you forever, from the endless task of parser maintenance. We then take all this metadata and turn it into a logical unified format that you can easily automate with our simple to use playbooks.

Event Clustering

Automatically connect related subscriber events together in a case, regardless of if the endpoint is static, dynamic or a shared resource like MTAs, web hosting or other services. Data is automatically enriched by tagging network ranges, subscriber service level, abuse type, vulnerability, malware, and many more.

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Playbook Rules and Triggers

Playbook groups allow you to automate case prioritization with drag and drop so you always focus on what your organization cares about most. Customizable automated rule processing allows you to handle subscriber abuse events individually or as cases.

ORCHESTRATION & RESPONSE

Abuse handling and security operations teams must be consistent in their response to incidents and threats. Using orchestration and automation tools, abuse and security teams can speed up response, make business operations simpler, and improve customer service and loyalty.

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Subscriber Notification

AbuseHQ may be configured to your needs, to automatically send subscriber notices, or create tockets in your preferred ticketing system for notifications.  Notices if you wish, can recommend solutions to your subscriber problems, apply and send notification ofpassword and provisioning resets, all the while, speeding up both problem resolutions and mitigation of abuse related to subscribers within your network.

Subscriber and Internal Escalation

Automate escalation notifications to both the subscriber and internally where machine-based automation and different notices are required at different points during the lifecycle to reduce incident investigation cycle times, with the flexibility to inject human responses into the workflow.

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Service Response

Responding to a threat is hardly ever a cut-and-dry issue. Customize every service response based on the issue type thereby increasing subscriber engagement and speeding up issue resolution.

INTEGRATION

While our customers to date have all started using AbuseHQ with the myraid of 3rd party abuse reports that arrive at their abuse@ mailbox, few of them stop there. AbuseHQ is also designed to easily integrate with other types of subscriber security alerts through either email or our well documented API, honeypots, mta logs, user login failure alerts, and other types of edge security system logs.

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Data Integration

AbuseHQ supports both templated email and API integrations with other informational systems. Data enrichment services that integrate with AbuseHQ include whois, blacklist, phishing service or malware reporting services and countless others.

Infrastructure Integration

AbuseHQ API integrations are used to resolve subscriber information and also use data elements in decision making like subscriber subscription date, class of service, etc; making workflows smarter and improving automation decisioning.

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Service Integrations

AbuseHQ integrates into upstream systems like RT, Salesforce, Zendesk, and Jira to name a few, helping orchestrate the bridge between you, your support organization and subscribers.

ABUSEHQ FOR SECURITY AND ABUSE TEAMS

Abusix’s AbuseHQTM is the industry’s first security and abuse orchestration platform that identifies and neutralizes the abuse and nefarious use of service provider networks in real time. It provides the necessary visibility that access and hosting providers need to protect their network and keep their customers safe.

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INTEGRATES WITH TOOLS YOU RELY ON:

AbuseHQ easily integrates with upstream systems using webhooks, its RESTful APIs and through the use of email templates. Systems we have already integrated with include.

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THE TRUTH IS IN THE NUMBERS

83 %

Faster RESPONSE TIME

92 %

Reduction in ANALYSTS WORKLOAD

99 %

Events RESOLVED AUTOMATICALLY

TRY ABUSEHQ FREE FOR 30 DAYS

Abusix’s AbuseHQTM is the industry’s first security and abuse orchestration platform that identifies and neutralizes abuse, Copyright infringement and nefarious use of service provider networks in real time, all while assuring compliance with GDPR. AbuseHQ provides the necessary visibility that telcos, cable, access, ISP and hosting providers need to protect their network and keep their customers safe. 

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Using the product and knowing that there were literally zero abuse cases open is a huge relief. I never felt that way in the past. The previous products we’ve used didn’t provide that level of comfort.

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StackPath

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FEATURED RESOURCES

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Webpage

7 Reasons You Need AbuseHQ

Abusix’s AbuseHQ is the industry’s first security and abuse orchestration platform that identifies and neutralizes the abuse and nefarious use of service provider networks in real time.

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AbuseHQ-Datasheet

Datasheet

Abuse HQ For Security And Abuse Teams

State of the Art, Security and Abuse Orchestration, Automation and Response.

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Telenor-case-study

Case Study

Telenor Norway Uses Abusix’s AbuseHQ to Improve Its Ability to Handle Increasing Network Abuse

Telenor’s abuse specialists can focus on the highest priority and most complex network security issues, while leaving the vast quantity of cases to AbuseHQ.

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