Network operators make huge gains, quickly, in network and subscriber security with AbuseHQ’s simple configurable automation. Automation ensures quick and effective execution of repetitive tasks while assuring uniform application of thresholds and policies without bias or errors. Using automation, machines do the mundane wack-a-mole processing of information and sending routine email notifications AKA "task-oriented human work", while humans focus on more important decision-making for things like escalating issues or troubleshooting.
AbuseHQ automatically extracts important metadata from inbound 3rd party abuse reports from over 1500+ formats received from over 7,000 reporting sources; including arf, acns, iodef, Shadowserver, etc. freeing you forever, from the endless task of parser maintenance. We then take all this metadata and turn it into a logical unified format that you can easily automate with our simple to use playbooks.
Automatically connect related subscriber events together in a case, regardless of if the endpoint is static, dynamic or a shared resource like MTAs, web hosting or other services. Data is automatically enriched by tagging network ranges, subscriber service level, abuse type, vulnerability, malware, and many more.
Playbook groups allow you to automate case prioritization with drag and drop so you always focus on what your organization cares about most. Customizable automated rule processing allows you to handle subscriber abuse events individually or as cases.
Abuse handling and security operations teams must be consistent in their response to incidents and threats. Using orchestration and automation tools, abuse and security teams can speed up response, make business operations simpler, and improve customer service and loyalty.
AbuseHQ may be configured to your needs, to automatically send subscriber notices, or create tockets in your preferred ticketing system for notifications. Notices if you wish, can recommend solutions to your subscriber problems, apply and send notification ofpassword and provisioning resets, all the while, speeding up both problem resolutions and mitigation of abuse related to subscribers within your network.
Automate escalation notifications to both the subscriber and internally where machine-based automation and different notices are required at different points during the lifecycle to reduce incident investigation cycle times, with the flexibility to inject human responses into the workflow.
Responding to a threat is hardly ever a cut-and-dry issue. Customize every service response based on the issue type thereby increasing subscriber engagement and speeding up issue resolution.
While our customers to date have all started using AbuseHQ with the myraid of 3rd party abuse reports that arrive at their abuse@ mailbox, few of them stop there. AbuseHQ is also designed to easily integrate with other types of subscriber security alerts through either email or our well documented API, honeypots, mta logs, user login failure alerts, and other types of edge security system logs.
AbuseHQ supports both templated email and API integrations with other informational systems. Data enrichment services that integrate with AbuseHQ include whois, blacklist, phishing service or malware reporting services and countless others.
AbuseHQ API integrations are used to resolve subscriber information and also use data elements in decision making like subscriber subscription date, class of service, etc; making workflows smarter and improving automation decisioning.
AbuseHQ integrates into upstream systems like RT, Salesforce, Zendesk, and Jira to name a few, helping orchestrate the bridge between you, your support organization and subscribers.
Abusix’s AbuseHQTM is the industry’s first security and abuse orchestration platform that identifies and neutralizes the abuse and nefarious use of service provider networks in real time. It provides the necessary visibility that access and hosting providers need to protect their network and keep their customers safe.
AbuseHQ easily integrates with upstream systems using webhooks, its RESTful APIs and through the use of email templates. Systems we have already integrated with include.
Abusix’s AbuseHQTM is the industry’s first security and abuse orchestration platform that identifies and neutralizes abuse, Copyright infringement and nefarious use of service provider networks in real time, all while assuring compliance with GDPR. AbuseHQ provides the necessary visibility that telcos, cable, access, ISP and hosting providers need to protect their network and keep their customers safe.
Get an overview of how AbuseHQ can help you effectively protect your network, your reputation, and your customers.
State of the Art, Security and Abuse Orchestration, Automation and Response.
Telenor’s abuse specialists can focus on the highest priority and most complex network security issues, while leaving the vast quantity of cases to AbuseHQ.