Orchestration integrates different technologies (both security-specific and non-security-specific) to work together to optimize human efforts within cybersecurity and abuse desks. By helping your security and abuse teams understand context, orchestration empowers them to make good abuse handling and security operations decisions.
Automation ensures quick and effective execution of repetitive tasks while assuring uniform application of thresholds and policies without bias or errors. Using automation, machines do the mundane wack-a-mole processing of information and sending routine email notifications AKA "task-oriented human work", while humans focus on more important decision-making for things like escalating issues or troubleshooting.
Abuse handling and security operations teams must be consistent in their response to incident and threats. Using orchestration and automation tools, abuse and security teams can speed up response, make business operations simpler and improving customer service and loyalty.