and mitigate and respond in real time. Insufficient systems mean that small vulnerabilities escalate into bigger and much less manageable threats and potentially much more disruptive network issues; all much more expensive than dealing with a problem when it’s small like AbuseHQ does.
Most companies, unfortunately, attempt to address the swaths of abuse reports that roll in every day;
with a mix of homegrown scripts and manual handling. As
Networks with homegrown solutions often chase tickets and don't see or address core problems.
We often also see these networks drop 25-50% of the data they have about compromises because they simply can't process everything they get. This means finding the intersection of the abuse and network vulnerability that caused the problem in the first place remains elusive. Its simple, they just can't orchestrate the wide variety of sensor data that they have coming to both the abuse@ address and in their logs and thus, they simply find working toward a 100% abuse-free network a non-achievable goal and thus they chase their biggest problems by watching blacklistings, and dealing with more police or court orders than they should.
We continually see companies who use incredibly inefficient abuse handling tools that cannot handle the incoming stream of alerts,
reports, and attacks. Furthermore, these outdated processes act as a bottleneck preventing companies from scaling.
While many organizations post acceptable use policies to ensure safe harbor, many simply don't have the ability to manage and enforce their policies.
Bad actor subscribers run rouge too long and if the safe harbor was challenged in court, it would likely not stand.
Many organizations find themselves allocating precious time and resources on relatively unimportant things.
Overwhelmingly people cite “spam” as the biggest ISP threat, but volume does not translate directly to significance. Botnets, malware, and client vulnerabilities that serious damage your customers come first, but important metadata stays locked in reports with many homegrown systems. We also find abuse teams with homegrown systems focused on sifting through thousands of reports mindlessly, as opposed to shifting attention and addressing subscribers that might have come under siege in the last hour.
Lack of talented resources is one of the biggest challenges facing many organizations today.
No matter how efficient they are, the sheer volume of events that come in every day make it impossible for an analyst to go through and address. The only way to address the Human resource and talent shortage is through automation - fully automate security and abuse workflows, increase subscriber alert speed, raise productivity and dramatically improve network security while lowering support costs, thus making your network unattractive for bad actors and their bots.
AbuseHQ is an abuse desk solution to better manage subscriber security, abuse issues and legal risk for hosting and access providers.
Stop bad actors and address subscribers that may knowingly or unknowingly violate AUP (authorized/acceptable use policies), inform subscribers who are compromised and protect your network from both legal risks and security threats.