Many abuse handling platforms simply don’t have capacity to automatically identify vulnerabilities and compromises,
and mitigate and respond in real time. Insufficient systems means that small vulnerabilities escalate into bigger and much less manageable threats and potentially much more disruptive network issues; all much more expensive than dealing with a problem when it’s small, like AbuseHQ does.
Most companies unfortunately attempt to address the swaths of abuse reports that roll in every day;
with a mix of homegrown scripts and manual handling. As a result teams are either are too small were they drop 10% up to as much as 50% of the inbound abuse reports, due to the difficulty of manual workload. In this wack-a-mole environment it just isn't possible to connect the data points, and detect and neutralize high-priority threats in a timely way. Furthermore, if companies don’t track trends by abuse type, malware, vulnerability and subscriber and the related volumes of event data, there ends up being no way to develop a comprehensive strategy and ultimately your abuse and network security problems simply increase, driving up costs along with the problems.
Networks with homegrown solutions often chase tickets and don't see or address core problems.
We often also see these networks drop 25-50% of the data they have about compromises because they simply can't process everything they get. This means finding the intersection of the abuse and network vulnerability that caused the problem in the first place remains elusive. Its simple, they just can't orchestrate the wide variety of sensor data that they have coming to both the abuse@ address and in their logs and thus, they simply find working toward a 100% abuse-free network a non achievable goal and thus they chase their biggest problems by watching blacklistings, and dealing with more police or court orders than they should.
We continually see companies who use incredibly inefficient abuse handling tools that cannot handle the incoming stream of alerts,
reports, and attacks. Furthermore, these outdated processes act as a bottleneck preventing companies from scaling.
While many organizations post acceptable use policies to ensure safe harbor, many simply don't have the ability to manage and enforce their policies.
Bad actor subscribers run rouge too long and if the safe harbor was challenged in court, it would likely not stand.
Many organizations find themselves allocating precious time and resources on relatively unimportant things.
Overwhelmingly people cite “spam” as the biggest ISP threat, but volume does not translate directly to significance. Botnets, malware, and client vulnerabilities that serious damage your customers come first, but important meta data stays locked in reports with many home grown systems. We also find abuse teams with homegrown systems focused on sifting through thousands of reports mindlessly, as opposed to shifting attention and addressing subscribers that might have come under siege in the last hour.
Lack of talented resources is one of the biggest challenges facing many organizations today.
No matter how efficient they are, the sheer volume of events that come in every day make it impossible for an analyst to go through and address. The only way to address the Human resource and talent shortage is through automation - fully automate security and abuse workflows, increase subscriber alert speed, raise productivity and dramatically improve network security while lowering support costs, thus making your network unattractive for bad actors and their bots.